Delivery
UK Delivery Terms
We deliver across the United Kingdom with a focus on speed and reliability.
All orders are carefully packed to maintain freshness and quality during transit.
Instructions
Delivery policy instructions
Please follow these instructions so our team can pack, dispatch, and deliver your groceries smoothly.
Before placing your order
- Enter the correct postcode and full delivery address at checkout.
- Choose an available delivery slot where slot selection is offered.
- Review chilled, frozen, and fragile items before confirming payment.
Receiving your delivery
- Keep your phone available for driver or support updates.
- Make sure someone is present during the selected delivery window.
- Check bags at the doorstep and report missing or damaged items promptly.
Missed or delayed deliveries
- If we cannot complete delivery, support will contact you about the next available option.
- Fresh and temperature-sensitive items may not be eligible for redelivery after a failed delivery attempt.
- Delivery windows can change because of traffic, weather, stock availability, or postcode restrictions.